Refund & Return Policy
Hassle-Free 7-Day Returns & Exchanges
We appreciate your trust in Trenzi! If your order doesn’t meet expectations, we’re here to help.
You can return/exchange if:
- The product is damaged (transit issue)
- The product is defective (manufacturing issue)
- The item is unused, with original tags & packaging
Easy & Free Exchanges
- Returns/exchanges accepted within 7 days of delivery
- No extra charges for exchanges – it’s on us!
How to Request a Return/Exchange?
- Email us at info@trenzi.in or WhatsApp +91 9319130881 with your order details
- Our team will verify & initiate a reverse pickup within 24 hours
- The courier picks it up within 1-2 days
Same-Day Refunds & Exchanges
- Prepaid Orders: Full refund to your original payment mode
- COD Orders: Refund to your bank account (details required)
- Self-Ship Option: If reverse pickup is unavailable, ship to:
Trenzi Style House LLP, N4 303, Jaypee Aman, Sector 151, Noida, UP – 201310
Shipping & Delivery
- Free shipping on all prepaid orders (COD charges apply)
- Orders dispatched in 1-2 business days
- Delivery within 5 days (may vary slightly)
- Track your order – we’ll send a tracking link via email/SMS
For any queries, reach out anytime. We’re happy to help!